Cuttone Health · Legal

Text Message (SMS) Program.

How Cuttone Health uses text messages for customer care, and how you opt in.

CUTTONE HEALTH, DR. LUCIA CUTTONE, DNP, MBA, APRN, AGPCNP-BC, LLC

Website: https://cuttonehealth.com
Practice location: 34 Central Ave, Madison, NJ 07940
Contact: patientsuccess@cuttonehealth.com · (862) 701-9391
Effective date: September 2, 2026

Program description

Cuttone Health, Dr. Lucia Cuttone, DNP, MBA, APRN, AGPCNP-BC, LLC ("Cuttone Health") sends transactional customer-care text messages from (862) 701-9391 only to callers who ask for them. Messages may include a Jane online booking link, our office address or hours, an appointment confirmation, or callback details you requested. This is not a marketing or promotional program. No purchase is required.

How you opt in (verbal consent on a live call)

When you call (862) 701-9391 and ask for booking, address, hours, or callback information, our receptionist will ask for your consent before texting. The receptionist reads this exact script:

"Would you like me to text that to the number you're calling from? By saying yes, you agree to receive customer-care text messages from Cuttone Health at this number. Message frequency varies, up to 8 messages per month. Message and data rates may apply. Reply STOP at any time to opt out or HELP for help. Our privacy policy is at cuttonehealth.com/privacy."

A text is sent only after you clearly say yes. Your consent and the call recording are retained as proof of opt-in.

Web opt-in

Message frequency and cost

Up to 8 messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt out and help

Text STOP to (862) 701-9391 at any time to stop receiving messages; you will get one final confirmation message. Text HELP for help, email patientsuccess@cuttonehealth.com, or call (862) 701-9391.

Privacy

We do not share mobile numbers or SMS consent with third parties or affiliates for their marketing purposes. See our Privacy Policy and Terms of Service. Do not send medical details by text; text messages are not for emergencies, call 911.

Opt-in evidence

Sample call transcript, verbal opt-in

Caller

"Can you send me the booking link?"

Receptionist

"Would you like me to text that to the number you're calling from? By saying yes, you agree to receive customer-care text messages from Cuttone Health at this number. Message frequency varies, up to 8 messages per month. Message and data rates may apply. Reply STOP at any time to opt out or HELP for help. Our privacy policy is at cuttonehealth.com/privacy."

Caller

"Yes, please."

Receptionist

"Great, I'm sending that now."

Screenshot: Get Started form, optional SMS consent checkbox
Get Started form: optional SMS consent checkbox
Screenshot: SMS Program web opt-in form
SMS Program page: web opt-in form
Cuttone Health

Direct Primary Care, hormone therapy, medical weight management and health advocacy — in the office and by secure telehealth, for patients across New Jersey.

Contact
(862) 701-9391

By calling and asking for a text, you agree to receive customer-care SMS. Msg & data rates may apply. Reply STOP to opt out. See SMS Program.

patientsuccess@cuttonehealth.com
34 Central Ave, Madison, NJ 07940
In the office, and by telehealth across New Jersey
Requests answered within 24 hours

Emergency care warning: Cuttone Health provides care for non-emergency medical needs only. If you are experiencing chest pain, trouble breathing, severe bleeding, sudden neurological symptoms, suicidal thoughts, sudden weakness or confusion, or any symptom that may be life-threatening — call 911 immediately or go to the nearest emergency room.

Any PHI shared during your telehealth visit is encrypted, securely transmitted and handled in compliance with HIPAA. Direct Primary Care membership is not health insurance and does not replace catastrophic coverage. · Accessibility · Good Faith Estimate

Privacy note: For your privacy, please do not send medical details through this form or by email — call us instead for clinical questions.

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